moncity9 Privacy Policy

1. Information We Collect

During the account registration process and use of moncity9 services, we will collect the following categories of information from you:

• Identity Full name, date of birth, identity card number (MyKad) and proof of age to ensure compliance with the minimum age requirement of 21 years and above.
• Contact Email address, mobile phone number and mailing address where applicable.
• Financial Details of the payment method used — including e-wallets such as Touch 'n Go eWallet, DuitNow, ShopeePay and general transaction information — however moncity9 does not store full bank card details.
• Technical IP address, web browser type, operating system and login session data for security and fraud detection purposes.
• Activity Betting records, deposits, withdrawals and game activity history within the platform for compliance and customer support purposes.

2. Purpose of Data Collection

The personal information we collect is used only for the following purposes directly related to moncity9 services:

• Processing account registration and verifying user identity in accordance with international licensing requirements.
• Facilitating deposit and withdrawal transactions through available payment methods.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Detecting and preventing fraud, money laundering and account misuse.
• Sending service-related communications such as transaction confirmations, security notices and bonus information — including the 120% first deposit welcome bonus of up to RM1,000.
• Meeting regulatory obligations and reporting requirements under the international licensing we hold.
• Improving the platform, user interface and gaming experience based on aggregate data that does not identify individuals.

3. Sharing Information with Third Parties

moncity9 does not sell or disclose your personal information to third parties for marketing purposes without your consent. However, we may share data in the following limited situations:

• Trusted Service Providers — Payment technology providers, licensed gaming platforms and cloud service providers bound by strict confidentiality agreements.
• Legal Requirements — When required by court order, direction from a regulatory body or authorised law enforcement agency.
• Fraud Prevention — Sharing data with fraud detection service providers to protect the integrity of the platform and other users.
• Business Transfer — In the event of a merger or acquisition, users will be notified in advance before any policy changes take effect.

In all of the above cases, we ensure that the relevant third parties comply with data protection standards equivalent to or stricter than those stated in this policy.

4. Data Security

moncity9 implements various technical and organisational measures to ensure the security of your personal information:

• Encryption of data in transit using 256-bit TLS/SSL protocols on all pages and transactions.
• Password storage using one-way hashing algorithms that cannot be decrypted.
• 24/7 system monitoring to detect unauthorised access attempts or suspicious activity.
• Strict internal access controls — only responsible staff with a work-related need are permitted to access user data.
• Regular security audits by independent third parties to identify and address system vulnerabilities.

5. Cookies and Tracking Technologies

The moncity9 website uses cookies and similar tracking technologies to improve functionality and ease of use. The types of cookies we use include:

• Essential Session cookies required for login, account verification and basic security — cannot be disabled.
• Performance Anonymous analytics cookies that measure website traffic and usage patterns for improvement purposes.
• Functional Cookies that store your language preferences and display settings to keep your user experience consistent.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the full functionality of the moncity9 website.

6. User Rights Regarding Personal Data

As a moncity9 user, you have the following rights in relation to your personal information that we hold:

• Right of Access — Request a copy of the personal information we hold about you.
• Right of Rectification — Request correction of inaccurate or incomplete data in your records.
• Right of Erasure — Request deletion of your personal data, subject to retention obligations required by law and licensing requirements.
• Right to Object — Object to the processing of your data for specific purposes such as direct marketing.
• Right to Restriction — Request that we limit the processing of your data in certain circumstances.
• Right to Data Portability — Receive your data in a structured, machine-readable format for transfer to another provider.

To exercise any of the above rights, contact the moncity9 customer support team via live chat or email. Requests will be processed within a reasonable timeframe.

7. Data Retention Period

moncity9 will retain your personal information for as long as your account is active or as long as necessary to provide services. After account closure, data will be retained for the period required by legal and licensing requirements before being securely deleted.

Financial transaction data is retained in accordance with anti-money laundering (AML) compliance requirements set by the relevant regulatory bodies. Data that is no longer required will be systematically deleted or anonymised.

8. Children's Privacy and Age Requirements

moncity9 services are for users aged 21 and above only. We do not knowingly collect personal information from individuals below this age.

If we find that a person under 21 has registered an account, we will immediately close that account and delete all related data. Parents or guardians concerned about their children's use of this website are encouraged to contact us.

9. Changes to This Privacy Policy

moncity9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operating practices, legal requirements or new service features.

Any significant changes will be communicated to users via a notice on this website or by email to registered account holders. The "Updated" date at the top of this page indicates when this policy was last amended. Continued use of moncity9 services after any amendment is considered acceptance of the updated terms.

10. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by moncity9, please contact us through the following channels:

• Live Chat — Direct 24/7 support available on every page of the moncity9 platform in Malay and English.
• Email — Send your written enquiry to us at [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For urgent account security issues, please use live chat for a faster response.